SunQuest Travel ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, website, bookings, and communications.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

Full name

Email address

Phone number

Mailing address

Date of birth (when required for bookings)

Passport or government-issued ID details (only when required by airlines, hotels, or tour operators)

b. Booking & Transaction Information

Travel itineraries

Reservation details

Payment status (we do not store full credit/debit card numbers)

Preferences related to travel (seat, meal, accommodation)

c. Technical & Usage Information

IP address

Browser type and device information

Website interaction data (cookies and analytics)

2. How We Use Your Information

We use your information to:

Process travel bookings and reservations

Communicate confirmations, updates, and changes

Provide customer support

Send promotional offers (only with your consent)

Improve our services and user experience

Comply with legal and regulatory requirements

3. Messaging & Communications Policy

By providing your phone number or messaging contact, you consent to receive communications from SunQuest Travel, which may include:

Booking confirmations and reminders

Travel updates, itinerary changes, or emergency notifications

Customer service responses

Promotional messages (only if you opt in)

Messaging Channels

We may contact you via:

SMS/Text Messages

WhatsApp, Messenger, or similar messaging platforms

Email

Opt-Out

You may opt out of promotional messaging at any time by:

Replying STOP to SMS messages

Using the unsubscribe link in emails

Contacting us directly

Message frequency may vary. Standard message and data rates may apply depending on your mobile provider.

We do not sell or rent your phone number or messaging details to third parties for marketing purposes.

4. Sharing of Information

We may share your information only with:

Airlines, hotels, tour operators, and insurance providers for booking fulfillment

Payment processors for secure transactions

Government or regulatory authorities when legally required

All partners are required to handle your data securely and only for authorized purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Despite our efforts, no system can be guaranteed 100% secure.

6. Data Retention

We retain personal information only as long as necessary to:

Complete travel services

Meet legal, accounting, or regulatory obligations

7. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal data

Request correction or deletion

Withdraw consent for marketing communications

Request data portability

To exercise these rights, contact us using the details below.

8. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance functionality and analyze performance. You may control cookie settings through your browser.

9. Third-Party Links

Our website or messages may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting the revised policy with a new effective date.

11. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

SunQuest Travel
Email: [email protected]
Phone: +[Your Business Phone Number]

Effective Date: [Insert Date]